Terms of Service – Merchant Mastery
General
This website and coaching groups (“Merchant Mastery,” "Merchant Mastery Skool," or the “Site”) are owned and operated by Social Lite Communications Inc. d/b/a “Merchant Mastery” (known collectively in this Agreement as “Merchant Mastery,” “Company,” “we” or “us”). By using the Site, You agree to be bound by these Terms of Service and to use the Site in accordance with these Terms of Service, our Privacy Policy and any additional terms and conditions that may apply to specific sections of the Site or to products and services available through the Site or from Merchant Mastery. Accessing the Site, in any manner, whether automated or otherwise, constitutes use of the Site and your agreement to be bound by these Terms of Service. Please read the Terms of Service carefully, as they form your entire agreement with us.
We reserve the right to change these Terms of Service or to impose new conditions on the use of the Site from time to time, in which case we will post the revised Terms of Service on this website. By continuing to use the Site after we post any such changes, you accept the Terms of Service, as modified.
What You Will Receive
Merchant Mastery is a 4-month, intensive live coaching and mentorship program that trains Shopify store owners to master the four pillars of Shopify growth:
The program offers:
Our Limited License to You
This Site and all the materials available on the Site are the property of us and/or our external partners or licensors, and are protected by copyright, trademark, and other intellectual property laws. The Site is provided solely for your personal use. You may not use the Site or the materials available on the Site in a manner that constitutes an infringement of our rights or that has not been authorized by us. More specifically, unless explicitly authorized in these Terms of Service or by the owner of the materials, you may not modify, copy, reproduce, republish, upload, post, transmit, translate, sell, create derivative works, exploit, or distribute in any manner or medium (including by email or other electronic means) any material from the Site. You may, however, from time to time, download and/or print one copy of individual pages of the Site for your personal, non-commercial use, provided that you keep intact all copyright and other proprietary notices.
Your License to Us
By posting or submitting any material (including, without limitation, comments, blog entries, social media postings, photos and videos) to us via the Site, internet groups, social media venues, or to any of our staff via email, text or otherwise, you are representing: (i) that you are the owner of the material, or are making your posting or submission with the express consent of the owner of the material; and (ii) that you are thirteen years of age or older. In addition, when you submit, email, text or deliver or post any material, into the public sections of our Site you are granting us, and anyone authorized by us, a royalty-free, perpetual, irrevocable, non-exclusive, unrestricted, worldwide license to use, copy, modify, transmit, distribute, and/or publicly perform or display such material, in whole or in part, in any manner or medium, now known or hereafter developed, solely for the purposes of operating, promoting, and improving the Site and our services. Also, in connection with the exercise of such rights, you grant us, and anyone authorized by us, the right to identify you as the author of any of your public postings or submissions by name or screen name, as we deem appropriate.
You acknowledge and agree that any contributions originally created by you for us are provided under a limited license to Us and shall remain your intellectual property. By submitting such contributions, you grant Merchant Mastery a perpetual, non-exclusive, royalty-free, worldwide license to use, reproduce, display, and distribute the material strictly for example, illustration and educational purposes. Merchant Mastery will not claim authorship or exclusive ownership of your contributions, and you shall remain the sole owner of all copyrights, trademarks, and other proprietary rights in your work.
You acknowledge that Merchant Mastery has the right but not the obligation to use and display any postings or contributions of any kind and that Merchant Mastery may elect to cease the use and display of any such materials (or any portion thereof), at any time for any reason whatsoever.
Limitations on Linking and Framing. You may establish a hypertext link to the Site so long as the link does not state or imply any sponsorship of your site by us or by the Site. However, you may not, without our prior written permission, frame or inline link any of the content of the Site or incorporate into another website or other service any of our material, content or intellectual property.
Disclaimers
Throughout the Site, we may provide links and pointers to Internet sites maintained by external partners. Our linking to such external partner sites does not imply an endorsement or sponsorship of such sites, or the information, products or services offered on or through the sites. In addition, neither we nor external partners operate or control in any respect any information, products, or services that external partners may provide on or through the Site or on websites linked to by us on the Site.
If applicable, any opinions, advice, statements, services, offers, or other information or content expressed or made available by external partners, including information providers, are those of the respective authors or distributors, and not Merchant Mastery. Neither Merchant Mastery nor any external partner provider of information guarantees the accuracy, completeness, or usefulness of any content. Furthermore, Merchant Mastery neither endorses nor is responsible for the accuracy and reliability of any opinion, advice, or statement made on any of the Sites by anyone other than an authorized Merchant Mastery representative while acting in his/her official capacity.
THE INFORMATION, PRODUCTS AND SERVICES OFFERED ON OR THROUGH THE SITE AND BY Merchant Mastery AND ANY EXTERNAL PARTNERS SITES ARE PROVIDED “AS IS” AND WITHOUT WARRANTIES OF ANY KIND EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. WE DO NOT WARRANT THAT THE SITE OR ANY OF ITS FUNCTIONS WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT ANY PART OF THIS SITE, INCLUDING BULLETIN BOARDS, OR THE SERVERS THAT MAKE IT AVAILABLE, ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.
WE DO NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE USE OF OUR INFORMATION OR ADVICE, THE USE OR THE RESULTS OF THE USE OF THE SITE OR MATERIALS ON THIS SITE OR ON EXTERNAL PARTNER SITES IN TERMS OF THEIR CORRECTNESS, ACCURACY, TIMELINESS, RELIABILITY OR OTHERWISE. ALL RESULTS FROM THE IMPLEMENTATION OF ANY INFORMATION OR ADVICE OBTAINED WILL BE STRICTLY AT YOUR OWN RISK.
You agree at all times to defend, indemnify and hold harmless Merchant Mastery its external partners, their successors, transferees, assignees and licensees and their respective parent and subsidiary companies, agents, associates, officers, directors, shareholders and employees of each from and against any and all claims, causes of action, damages, liabilities, costs and expenses, including legal fees and expenses, arising out of or related to your breach of any obligation, warranty, representation or covenant set forth herein.
Term of Membership and Renewal
You will have access to the services you have paid for and enrolled in until the end of your term, which is currently 3, 4 or 6 months from your enrollment date. After this, you may continue your membership at the prescribed monthly renewal rate. If you choose not to renew your membership, you will continue to have access to our core video curriculum (i.e., MME Levels 1-4), but will no longer have access to any of the other modules, bonuses or tools (e.g., bootcamps, AI tools, etc.), coaching or the community.
Online Commerce
Certain sections of the Site may allow you to purchase many different types of products and services online that are provided by external partners. We are not responsible for the quality, accuracy, timeliness, reliability or any other aspect of these products and services. If you make a purchase from a merchant on the Site or on a site linked to by the Site, the information obtained during your visit to that merchant’s online store or site, and the information that you give as part of the transaction, such as your credit card number and contact information, may be collected by both the merchant and us. A merchant may have privacy and data collection practices that are different from ours. We have no responsibility or liability for these independent policies. In addition, when you purchase products or services on or through the Site, you may be subject to additional terms and conditions that specifically apply to your purchase or use of such products or services. For more information regarding a merchant, its online store, its privacy policies, and/or any additional terms and conditions that may apply, visit that merchant’s website and click on its information links or contact the merchant directly. You release us and our external partners from any damages that you incur and agree not to assert any claims against us or them, arising from your purchase or use of any products or services made available by external partners through the Site.
Your participation, correspondence, or business dealings with any external partner found on or through our Site, regarding payment and delivery of specific goods and services, and any other terms, conditions, representations or warranties associated with such dealings, are solely between you and such external partner. You agree that Merchant Mastery shall not be responsible or liable for any loss, damage, or other matters of any sort incurred as the result of such dealings.
You agree to be financially responsible for all purchases made by you or someone acting on your behalf through the Site. You agree to use the Site and to purchase services or products through the Site for legitimate purposes only. You also agree not to make any purchases for speculative, false or fraudulent purposes or for the purpose of anticipating demand for a particular product or service. You agree to only purchase goods or services for yourself or for another person for whom you are legally permitted to do so. When making a purchase for a external partner that requires you to submit the external partner’s personal information to us or a merchant, you represent that you have obtained the express consent of such external partner to provide such external partner’s personal information.
Your purchase is for personal use only. Sharing of purchases is not permitted and will be considered unauthorized, an infringing use of our copyrighted material, and may subject violators to liability.
If payment for a course is declined, our system may automatically disable access to our materials. (This usually happens because a credit card expires.) We want to help restore your access, so we’ll make every attempt to contact you to help resolve this issue. Once the billing issue is resolved, we’ll restore access.
Interactive Features
This Site may include a variety of features, such as bulletin boards, web logs, chat rooms, and email services, which allow feedback to us and real-time interaction between users, and other features which allow users to communicate with others. Responsibility for what is posted on bulletin boards, web logs, chat rooms, and other public posting areas on the Site, or sent via any email services on the Site, lies with each user – you alone are responsible for the material you post or send. We do not control the messages, information, or files that you or others may provide through the Site. It is a condition of your use of the Site that you do not:
Merchant Mastery may host message boards, chats, and other public forums on its Sites. Any user failing to comply with the terms and conditions of this Agreement may be expelled from and refused continued access to, the message boards, chats, or other public forums in the future. Merchant Mastery or its designated agents may remove or alter any user-created content at any time for any reason. Message boards, chats and other public forums are intended to serve as discussion centers for users and subscribers. Information and content posted within these public forums may be provided by Merchant Mastery staff, Merchant Mastery’s outside contributors, or by users not connected with Merchant Mastery, some of whom may employ anonymous usernames. Merchant Mastery expressly disclaims all responsibility and endorsement and makes no representation as to the validity of any opinion, advice, information, or statement made or displayed in these forums by external partners, nor are we responsible for any errors or omissions in such postings, or for hyperlinks embedded in any messages. Under no circumstances will we, our external partners, suppliers or agents be liable for any loss or damage caused by your reliance on information obtained through these forums. The opinions expressed in these forums are solely the opinions of the participants, and do not reflect the opinions of Merchant Mastery or any of its subsidiaries or external partners.
Merchant Mastery has no obligation whatsoever to monitor any of the content or postings on the message boards, chat rooms or other public forums on the Sites. However, you acknowledge and agree that we have the absolute right to monitor the same at our sole discretion. In addition, we reserve the right to alter, edit, refuse to post or remove any postings or content, in whole or in part, for any reason and to disclose such materials and the circumstances surrounding their transmission to any external partner in order to satisfy any applicable law, regulation, legal process or governmental request and to protect ourselves, our clients, sponsors, users and visitors.
We may include access to an online community as part of our programs. We want every single member to add value to the group. Our goal is to make your community the most valuable community you’re a member of. Therefore, we reserve the right to remove anyone at any time. We rarely do this, but we want to let you know how seriously we take our communities.
Coaching Program Registration
The Participant agrees to provide true, accurate, current, and complete information as prompted by any registration form and to maintain and promptly update the information to ensure it remains true, accurate, current and complete. The Participant is responsible for maintaining the confidentiality of the password and account, and for all activities that occur under your account. In consideration of the website's use, you agree to maintain and update true, accurate, current and complete Registration Data. If you provide any untrue, inaccurate, not current or incomplete information, or if the Provider has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, the Provider may suspend or terminate Program access without refund. The Provider reserves the right in its sole discretion to terminate access of the Participant to the Program and the related services or any portion thereof at any time if the Participant becomes disruptive to the Program or other Program participants or fails to follow the Program guidelines. In the event of a termination of the Program, the Participant shall not be entitled to a refund of any portion of the fees and shall not be excused from any remaining payments under a payment plan in the event of such termination.
Passwords
To use certain features of the Site, you will need a username and password, which you will receive through the Site’s registration process. You are responsible for maintaining the confidentiality of the password and account and are responsible for all activities (whether by you or by others) that occur under your password or account. You agree to notify us immediately of any unauthorized use of your password or account or any other breach of security, and to ensure that you exit from your account at the end of each session. We cannot and will not be liable for any loss or damage arising from your failure to protect your password or account information.
Advisory and Consultation
Advice from us regarding technical support, advertising tactics, marketing strategies, etc., for your website, will be undertaken by you entirely at your own risk. Please make sure your website is backed up prior to undertaking any changes.
No Poaching
Our business is built on the knowledge, skills, and expertise of our people. They are the key value we provide to clients, and our only product is their knowledge, talent and experience. To protect this, and unless explicitly agreed to in writing by Us, you agree not to directly or indirectly solicit for employment, hire, or retain any Social Lite or Merchant Mastery contractor or employee for a period of 24 months after contract termination.
Limitation of Liability
IT IS AGREED THAT THE MAXIMUM AMOUNT OF LIABILITY TO YOU FOR CLAIMS, LOSS OR DAMAGES ARISING IN CONTRACT OR IN TORT, ON ANY ACTIVITY ENTERED INTO WITH REGARD TO THIS AGREEMENT IS LIMITED IN AGGREGATE TO THE TOTAL AMOUNT OF FEES PAID TO MERCHANT MASTERY IN RESPECT OF THE SERVICES RENDERED HEREUNDER FOR THE PREVIOUS SIX (6) MONTHS FROM THE TIME OF CLAIM, OR TEN THOUSAND DOLLARS CANADIAN ($10,000), WHICHEVER IS LESSER. SHOULD THE CLIENT WISH TO RAISE THIS TOTAL AMOUNT OF LIABILITY LIMIT, THIS MUST BE DONE IN WRITING THROUGH A SEPARATELY NEGOTIATED AGREEMENT AND FEE.
UNDER NO CIRCUMSTANCES, INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE, SHALL WE, OUR SUBSIDIARY AND PARENT COMPANIES OR EXTERNAL PARTNERS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES THAT RESULT FROM THE USE OF, OR THE INABILITY TO USE, THE SITE, INCLUDING OUR MESSAGING, BLOGS, COMMENTS OF OTHERS, BOOKS, EMAILS, PRODUCTS, OR SERVICES, OR EXTERNAL PARTNER MATERIALS, PRODUCTS, OR SERVICES MADE AVAILABLE THROUGH THE SITE OR BY US IN ANY WAY, EVEN IF WE ARE ADVISED BEFOREHAND OF THE POSSIBILITY OF SUCH DAMAGES. BECAUSE SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN CATEGORIES OF DAMAGES, THE ABOVE LIMITATION MAY NOT APPLY TO YOU. IN SUCH JURISDICTIONS, OUR LIABILITY AND THE LIABILITY OF OUR SUBSIDIARY AND PARENT COMPANIES OR EXTERNAL PARTNERS IS LIMITED TO THE FULLEST EXTENT PERMITTED BY SUCH JURISDICTIONS’ LAW, OR THE TOTAL AMOUNT OF FEES PAID TO MERCHANT MASTERY FOR PRODCUCTS AND SERVICES RENDERED UNDER THE AGREEMENT FOR THE PREVIOUS SIX (6) MONTHS FROM THE TIME OF CLAIM. THIS LIABILITY AMOUNT SHALL EXCLUDE ALL EXTERNAL PARTNER COSTS.
YOU SPECIFICALLY ACKNOWLEDGE AND AGREE THAT WE ARE NOT LIABLE FOR ANY DEFAMATORY, OFFENSIVE, OR ILLEGAL CONDUCT OF ANY USER. IF YOU ARE DISSATISFIED WITH THE SITE, ANY MATERIALS, PRODUCTS, OR SERVICES ON THE SITE, OR WITH ANY OF THE SITE’S TERMS AND CONDITIONS, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING THE SITE AND THE PRODUCTS, SERVICES AND/OR MATERIALS MERCHANT MASTERY IS NOT AN INVESTMENT ADVISORY SERVICE, IS NOT AN INVESTMENT ADVISOR, AND DOES NOT PROVIDE PERSONALIZED FINANCIAL ADVICE OR ACT AS A FINANCIAL ADVISOR.
WE EXIST FOR EDUCATIONAL PURPOSES ONLY, AND THE MATERIALS AND INFORMATION CONTAINED HEREIN AND IN OUR PRODUCTS AND SERVICES ARE FOR GENERAL INFORMATIONAL PURPOSES ONLY.
WE DO NOT OFFER OR PROVIDE TAX, LEGAL OR INVESTMENT ADVICE AND YOU ARE RESPONSIBLE FOR CONSULTING TAX, LEGAL, OR FINANCIAL PROFESSIONALS BEFORE ACTING ON ANY INFORMATION PROVIDED BY US. THIS SITE IS CONTINUALLY UNDER DEVELOPMENT AND MERCHANT MASTERY MAKES NO WARRANTY OF ANY KIND, IMPLIED OR EXPRESS, AS TO ITS ACCURACY, COMPLETENESS OR APPROPRIATENESS FOR ANY PURPOSE.
YOU ACKNOWLEDGE AND AGREE THAT NO REPRESENTATION HAS BEEN MADE BY MERCHANT MASTERY OR ITS EXTERNAL PARTNERS AND RELIED UPON AS TO THE FUTURE INCOME, EXPENSES, SALES VOLUME OR POTENTIAL PROFITABILITY THAT MAY BE DERIVED FROM THE PARTICIPATION IN THIS PROGRAM.
Refund Policy
If you have a great product for a great marketplace, Merchant Mastery is a proven system for accelerating your online sales. But we are a coaching and mentorship program, and definitely not a get-rich-quick scheme. You will need to work hard, provide exemplary commitment, and have the resources to grow your business. All businesses involve risk. And like any other business, your success is entirely dependent on you, your product, your competition, and the customers you serve, so individual results can vary greatly and are not guaranteed.
Upon enrolment, you will have immediate access to our complete strategies, tactics, and trade secrets to grow your e-commerce store. However, if you feel the program is not right for you at any time during the first thirty (30) days of enrollment, upon written request, we will issue you a full refund. After this period, no refunds will be offered on any payments already made to access our program. All payments are final, non-refundable, and non-transferable. If you do not comply with your payment obligations, you will be in default of these Terms of Service. If any payment is not made in full within five (5) days of the payment due date, we may opt to remove you from the program at our sole discretion, without refund of any payments you have already made towards the full enrolment fee or other charges. No acceptance of partial payment(s) by Us shall constitute a waiver of any rights to collect the full balance owed under the Agreement. However, you may choose to pause or terminate your membership at anytime. If you choose to pause or terminate after the first 30 days, all prior payments made to access our program will be non-refundable, but we will not pursue future payments until, if or when, you decide to rejoin our program. (This only applies to Merchant Mastery Elite.)
Confidentiality
You agree that any written information exchanged between Us in connection with this agreement are regarded as confidential information. You shall maintain the confidentiality of all such confidential information, and, without obtaining our written consent, shall not disclose any relevant confidential information to any external partners, except for the information that: (a) is or will be in the public domain (other than through the receiving Party’s unauthorized disclosure); (b) is under the obligation to be disclosed pursuant to the applicable laws or regulations, or orders of the court or other government authorities, (c) is required to be disclosed to your shareholders, investors, legal counsels regarding your use of the website contemplated hereunder, provided that such shareholders, investors, legal counsels shall be bound by the confidentiality obligations similar to those set forth in this section.
Non-Disparagement
Occasionally, even friends may disagree. But we believe that there is almost nothing that can't be solved by reasonable minds meeting in good faith in private. Public disparagement tends to harm both the disparager and their target. Because of this, you agree to refrain from intentionally making any public communication that is intended to criticize or disparage Merchant Mastery or Social Lite Communications or their staff. Nothing set forth herein shall be interpreted to prohibit either party from responding truthfully to incorrect public statements, making truthful statements when required by applicable law, valid subpoena or final court order or responding to any inquiry by a governmental authority having competent jurisdiction. Because disparagement will harm our brand, and because it is difficult to quantify the value of that damage, you agree to pay the greater of USD $500 per day, or such amount a court of law deems fair, to Merchant Mastery as liquidated damages for each day your disparagement is publicly available.
Unauthorized Use of Our Names and Trademarks
All use of our names and trademarks by you for any purpose must be pre-approved by Us in writing. Failure to do so will result in a minimum fee of USD $500 per day of unauthorized use, or such amount a court of law deems fair, payable to Us. This fee is in addition to any other remedies We may pursue, including but not limited to legal action for trademark infringement and unfair competition. We reserve the right to seek additional damages and injunctive relief as appropriate under applicable law.
Other
Canadian copyright law provides recourse for copyright owners who believe that material appearing on the Internet infringes their rights. If you believe in good faith that materials hosted by Merchant Mastery infringe your copyright, you, or your agent may send to Merchant Mastery a notice requesting that the material be removed or access to it be blocked. Any notification by a copyright owner or a person authorized to act on its behalf that fails to comply with requirements of Canadian copyright law shall not be considered sufficient notice and shall not be deemed to confer upon Merchant Mastery actual knowledge of facts or circumstances from which infringing material or acts are evident. If you believe in good faith that a notice of copyright infringement has been wrongly filed against you, Canadian copyright law may permit you to send to Merchant Mastery a counter-notice. All notices and counter notices must meet the then current statutory requirements imposed by Canadian copyright law.
Termination for Violation of these Terms of Service
If you violate any portion of these Terms of Service, we may cancel or terminate your right to use the Site, a part of the Site, access to community forums, attend coaching calls, or meet with our coaches at any time without notice. In the event of cancellation or termination, you are no longer authorized to access the part of the Site affected by such cancellation or termination. You will not be entitled to a refund of any payments you have already made towards the full enrolment fee or other charges. No acceptance of partial payment(s) by Us shall constitute a waiver of any rights to collect the full balance owed under the Agreement.All restrictions imposed on you with respect to material downloaded from the Site, and the covenants, disclaimers and limitations of liabilities set forth in these Terms of Service, shall survive.
This Agreement shall be binding upon and inure to the benefit of Merchant Mastery and our respective assigns, successors, heirs, and legal representatives. Neither this Agreement nor any rights hereunder may be assigned by You without the prior written consent of Merchant Mastery. Notwithstanding the foregoing, all rights and obligations under this Agreement may be freely assigned by Merchant Mastery to any affiliated entity or any of its wholly owned subsidiaries.
Entire Agreement – This Agreement constitutes the entire agreement between the parties and supersedes all prior agreements and understandings, whether written or oral, relating to the subject matter of this Agreement.
No Waiver – No waiver of any provision hereof shall be effective unless made in writing and agreed to by both parties. The failure of any party to require the performance of any term or obligation of this Agreement, or the waiver by any party of any breach of this Agreement, shall not prevent any subsequent enforcement of such term or obligation or be deemed a waiver of any subsequent breach.
Severability– Unenforceability or invalidity of one or more clauses in this Agreement shall not have an effect on any other clause in this Agreement, and the clause(s) shall be regarded as stricken. If it is possible, any unenforceable or invalid clause in this Agreement shall be modified to show the original intention of the parties.
Survival After Termination– The rights and obligations set forth in all applicable Clauses above shall survive the termination of this Agreement, including Confidentiality, Non-Disparagement, Unauthorized Use of Our Names and Trademarks
Governing Law – This Agreement shall be exclusively governed by the laws of the Province of Alberta, Canada. It is agreed by the parties to this Agreement that all disputes and matters whatsoever arising under or in connection with this Agreement (whether it be under contract, tort, other legal theories, or specific statutes) shall attorn to and be adjudicated in and before a court located in Edmonton, Alberta, Canada to the exclusion of the courts of any other jurisdiction, province, state, or country, provided that nothing in this Agreement shall preclude Merchant Mastery from bringing suit or taking other legal action to enforce the provisions of this Agreement in any other jurisdiction.
This policy may be changed at any time at our discretion. If we should update this policy, we will post the updates to this page on our Website. By continuing to use the Site after we post any such changes, you accept the changes to the policy as modified.
If you have any questions or concerns regarding our privacy policy, please direct them to the company contact details posted at www.sociallite.ca or by email to info@sociallite.ca.